Refund policy
Damaged, defective, or wrong item
If your light arrives damaged, stops working, or isn't what you ordered, email us within 30 days of delivery at brooks.zvan@gmail.com with your order number and a photo or short video of the problem.
Once we've reviewed it, we'll send you a free replacement or give you a full refund, whichever you prefer. You don't need to send the item back.
Cancellations
You can cancel your order for a full refund within 24 hours of placing it, as long as it hasn't shipped yet. Just email us with your order number.
Change of mind
Because our lights ship directly from our fulfillment partners, we're unable to accept returns for change of mind once an order has shipped. If you're unsure about size, finish, or brightness, please reach out before ordering and we'll gladly help you choose.
Lost packages
If your order hasn't arrived within 25 business days of shipping, contact us and we'll send a replacement or issue a full refund.
Refunds
Approved refunds go back to your original payment method within 5–10 business days, depending on your bank.